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Terms and conditions

Terms and conditions

General Information and contacts

The digital platforms of Fayal (fayaltheazores.com), Pico (picotheazores.com), Sao Jorge (saojorgetheazores.com) and "Flores and Corvo" (florestheazores.com) are property of

Aldeia da Fonte, Tourist Investment Company, Ltd.
Caminho de Baixo, 9930-177 Lajes do Pico, Azores - Portugal
info@aldeiadafonte.com
Phone +351292679500
NIF 512025622

and are online booking channels of products / services of their travel agency Fonte Travel.

The user should accept the terms and conditions of use, otherwise, abandon them immediately.

Fonte Travel reserves the right to change these terms and conditions whenever it needs.

About Fonte Travel

The Fonte Travel is an online agency that serves as an intermediary between the tourist companies of Faial, Pico, São Jorge, Flores and Corvo, airlines TAP and SATA and customers.

Sells accommodation, rent-a-car, tourist entertainment, plane trips and boat and vacation packages.


Opening hours

Fonte Travel is open Monday to Friday from 8.30am to 5pm and Saturday from 10am to 1pm (AZOST).

Online sale and reservations confirmations

The reservation / purchase of products / services and conditions under which they are provided are only confirmed valid and effective by written confirmation (email, fax or mail) of Fonte Travel.

Customers select the products / services through the portals, the Fonte Travel receives this information and confirms availability with its partners. Then contact the customer to make the payment and issue a voucher service that is sent to the customer via email, which should be delivered to the Fonte Travel partner before the service.

Payment methods

Fonte Travel accepts as payment methods: bank transfer, credit card payment, Paypal and MB reference.

Privacy and data protection

All data provided by customers will be processed by Source Travel, exclusively in the area of ​​reservations / sale online and its service.

The Source Travel does not provide or make available to third parties the personal information provided by users of this site for purposes not provided for in its intention, in particular for-profit and / or commercial.

Cancellation and refund policy

Weather and safety conditions

The instability of the Azores weather often causes changes in carrying out activities / trips and other services. The customer should be aware of that. Fonte Travel is under no circumstances responsible for this changes.

Fonte Travel partners Source can cancel, postpone or change activities when there´s a risk for customers. 

Airfares 

Fonte Travel sells airline tickets of TAP and SATA.
The after-sales service is exclusively provided by them.

Customers should therefore check the terms and conditions pages of www.sata.pt and www.tap.pt, and contact Fonte Travel to be aware of all info before travel.

Fonte Travell offers customers the lowest prices available at the time of purchase, so it is not responsible in any circumstances for the return of the part or full amount of travel cost, in case of cancellation, modification or delay of flights, this being the responsibility of the Airlines.

Packages

Fonte Travel sells mainly low cost packages with cheaper airfares and with the best prices. Therefore the available packages are non-refundable in case of cancellation.

Service fee and bank charges

In case of cancellation requested by the customer and if there is any place to refunding, service fee and/or bank fees will be exclusive charge to the customer.

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